Contact Us
Philip Kingsley Products
You can get in touch with us about our products or your experience on the website us by using the 'Contact Us' button in the bottom-left corner of the page. Alternatively you can email us on [email protected] or call us on 332-867-0529. Please note, our opening hours are 9am - 6pm UK time Monday-Friday, if you do not get through to our team please leave a message and we will get back to you.
Christmas Opening Hours:
- Tuesday 31st December: Closed
- Wednesday 1st January: Closed
- Thursday 2nd January: Open as usual
If you have purchased a Philip Kingsley product through one of our online retailers or authorised stockists, we recommend reaching out to them directly for assistance. We are unable to issue refunds or replacements for products which are not purchased on philipkingsley.co.uk or philipkingsley.com.
Philip Kingsley Clinic
If you need more information about our New York Hair clinic, visit our NY Clinic page or get in touch with our New York Clinic team about our trichological services and treatments using the options below. Please note, our opening hours are 9am - 5pm Monday-Friday, if you do not get through to our team please leave a message and we will get back to you.
Frequently Asked Questions
Our Customer Care team is always happy to help you with your query. However, find below some Frequently Asked Questions which might help you quickly find the answer you're looking for.
If you still need further assistance, simply click the 'Contact Us' button in the bottom corner of the screen or email us using the button below.
If you have purchased a Philip Kingsley product through one of our online retailers or authorised stockists, we recommend reaching out to them directly for assistance. We are unable to issue refunds or replacements for products which are not purchased on philipkingsley.co.uk or philipkingsley.com.
The most common reason a promotional code isn't working is because it is not valid with any other offers or promotions.
You can find the terms and conditions of our promotions here.
For any other issues, please contact us on one of the methods above.
Yes, all over our product bottles are made from 100% renewable and recyclable bioplastic.
You can find out more about our packaging and how we're showing love to both your hair and the planet here.
As a company, Philip Kingsley is and always has been cruelty free. We are against animal testing and as such when we formulate any new products, we require the raw material/ingredient suppliers to provide safety information which is based on scientifically and legally accepted alternative testing methods, which meet all international safety standards and regulations. Philip Kingsley Products pride themselves on using high quality highly efficacious ingredients with well-established safety records and we are compliant with the EU legislations regarding animal testing.
Shop our Vegan and Cruelty-free Hair products
Each of our product pages now have a 'How To Guide' to take you through the best application tips to get the most out of your products. Simply find the product on our website and scroll until you find this section of the product page.
If you have any further questions about your products don't hesitate to contact us using the methods above.
You can try our Hair Quiz to find the right product for your hair, or contact one of our online hair consultants.